Frequent Questions
Considering HLCO for Your Holiday Decorating
Why choose Harbor Landscape Company for Holiday
Decorating?
What is included in your service?
Do you carry liability insurance for holiday
decorating?
What kind of a warranty do you offer?
Will you install lights that we already have?
Are you affiliated with a franchise or a chain?
Where
do you provide service?
About Our Products
What types of lighting and decor do you offer?
Do you rent or sell decorating products?
What is the difference between your products
and what I can buy at the store?
How are lighting fixtures installed?
What happens if I have a problem with my
lights?
Scheduling & Installation
When should I schedule an appointment to
receive an estimate?
When are
lights installed?
When are
lights taken down?
Do we need to be home for the installation?
Do
we need to hire an electrician?
How long does the installation take?
Cost, Payments, and Discounts
How much does your service cost?
What is your payment policy? How much
deposit is required?
How do you calculate your estimates?
Do you offer early installation discounts?
Do you offer early payment discounts?
Do you offer repeat customer discounts?
Can I
pay with a credit card?
Why choose Harbor Landscape Company for Holiday Decorating?
Have you installed your own Christmas lights in the past? The
hassles that can come along with this include finding the right
products, or digging out, untangling, and testing last years lights
if you already have them, then purchasing over half your total
supply year after year because the lights from Home Depot or
Wal-Mart just don't seem to last... determining how many
lights you can install without overloading your electrical system,
troubleshooting when you have overloaded your electrical system,
keeping up with burn out bulbs, finding the time to install the
lights and decor, rigging up un-safe systems because you don't have
the right size ladder or the proper tool, dealing with a trip to the
hospital, or even worse, a broken leg or back, electrocution,
etc. Then, there's the tear down, the storage, dealing with
the fact that there's 2 feet of snow on the ground the entire month
of January... now it's the middle of February and the lights are
still up!
Beyond getting away from the hassles that come with doing it
yourself, Harbor Landscape Company offers professional design and
installation, commercial grade lighting and decor, full warranty on
all our products, and of course, we are properly trained and fully
insured. When you hire Harbor Landscape Company for your
Christmas Lights or Holiday Decorating, we take the worry out of
decorating so all you have to do is celebrate!
What is included in your
service?
Unless otherwise noted, all Package Deals and Custom Designs include
installation and tear down, rental of products (with option to
purchase), weatherproofing, full warranty, installation clips or
hardware, extension cords and timers (as noted on estimate), and
applicable sales tax. Also included, is a 25% discount for the
future 3 years if you choose to purchase the same design, or 50%
discount for subsequent years when you choose to purchase the
lights.
Product Only and Install/Removal Only programs include only products
or labor (respectively). Service calls are available for both
programs at additional charge if you are having any issues with your
lighting. Product Only programs do include a warranty, but
this does not cover installation troubleshooting.
Do
you carry liability insurance for holiday decorating?
Yes, we carry adequate liability insurance to cover all aspects of
holiday decorating. If you would like to see a copy of our
policy, please feel free to ask!
What kind of a warranty do you offer?
Our warranty is stated on all of our contracts as
follows:
HLCO hereby warrants against defects in
material and workmanship for the entirety of the holiday season
(November 15th
through January 5th).
HLCO shall be notified of any
lighting outages or other malfunctions and will respond with a
service call to the property within a 48 hour period of time.
Under
no circumstances shall HLCO be liable by virtue of this warranty or
otherwise for damage to any person or property whatsoever for any
special, indirect, secondary, or consequential damages of any nature
however arising out of the use or inability to use because of the
construction defect.
Warranty is void if product has
been modified, altered, defaced, and/or had repairs made or
attempted by others, with the exception of attempted bulb
replacements.
HLCO will leave a number of
additional bulbs with the client – if in the event a few bulbs do
burn out, the client may or may not (at their discretion) decide if
they would like to replace the bulbs.
Regarding the design and layout of the holiday decorating, we
must be notified of any initial project dissatisfaction within one
week of service installation date.
Lights purchased are covered under a full warranty for one year from
purchase.
If HLCO is hired in continuing
years to install lighting, the warranty will be extended for two
additional years for C9, C7, and all LED lights.
Incandescent mini lights are
only under warranty the first season they are purchased.
HLCO shall not be held responsible for any form of theft ,
vandalism or “acts of God”.
The client is responsible for
the care of the rented or purchased products while they are
installed at their property.
If any damage occurs to the
product, the client will be responsible for the replacement cost.
Will you install lights that we already have?
Yes! We offer an installation only program
that you can learn more about on our "Decorating
Programs" page.
Are you affiliated with a franchise or a chain?
We are not... We feel it is important to be able
to offer the largest selection of lights and decor available and
don't want to be "tied down" to any certain brand or company.
We do complete training, both "in the classroom" and "on the job" to
ensure that your lighting is installed professionally and correctly.
We service the majority of the front range - as
far north as Boulder and as far south as Colorado Springs. We
are located in Castle Rock, and have a strong focus on the Douglas
County area including Highlands Ranch, Parker, Franktown, &
Larkspur, but are happy to travel if necessary.
What types of lighting and decor do you offer?
The variety and offerings we have are endless - we
have connections with a large number of vendors and are willing to
look elsewhere if we don't have what you want! Please visit
our "Decorating
Products" page for more information.
Do you rent or sell decorating products?
Although most of our clients choose to rent their
products, ensuring that they are able to change their design if they
ever want ton and that they always have working product at no
additional cost to them, we also offer lighting and decor for sale.
Most estimates given are for rentals, but to purchase, you just add
25% of the total to get the purchase price. If you rent the
lights, a 25% discount is included on the same design for the
following 3 years. If you choose to purchase, we will install
the lights for a 50% discount the following 3 years.
What is the difference between your products and what I can buy at Home Depot or Walmart?
The main difference is that commercial grade
lights will last longer and burn brighter. The wiring used on
lights sold at retail stores tends to be low quality, and the bulbs
have a much shorter life.
When you purchase from a retail store, you are also forced into
using many 25' strands rather than having the strands custom cut to
fit the length of your roof.
Lastly, the selection and quality of both lights and decor we have
available using multiple vendors greatly surpasses what you can find
at retail stores.
How are lighting
fixtures installed?
We always use the least invasive method of installation available.
For roofline lighting, we use "All-In-One" clips or Shingle Clilps.
We also have a number of non-permanent options for outlining
windows, house trim, etc. We never use staples or nails,
ensuring that your property is never damaged due to our
installation. For certain items or locations such as wreaths
or ridgeline lighting, semi-permanent fixtures may be utilized, but
never without client's approval in advance.
What
happens if I have a problem with my lights?
If you have any issues at all with your lighting or decorations, we
will remain "on call" 24/7 for the holiday season. Once we
have been notified of any complications or issues, they will be
repaired within 48 hours. You can call our office 303.339.0126
or send us an email at
info@harborlandscapeco.com if you
have any issues.
When should I schedule an appointment to receive an estimate?
It's never too early to schedule an appointment to
discuss your decorating plans! Please feel free to contact us
at any point in time during the year. We offer numerous
discounts for signing up for your Christmas Lighting early!
Lights will be installed in a time block that is
given on your estimate. We offer discounts for lights
installed prior to the week of Thanksgiving, and even higher
discounts for lights installed prior to October 31st.
When
are lights taken down?
We start removing lighting and decorations the first week in January
and complete removal by the end of the month. If you have any
"obvious" decorations that you would prefer to be removed early in
the month, you can either take down yourself and temporarily store
till we complete your removal or you can contact us to remove them
for you. This is for items such as wreaths, garland, trees,
inflatable decor, etc.
Do we need to be home for the installation?
Although it is not at all necessary, at times, we
may need to access additional outlets in your garage or your fuse
box (if it's not outside). If you are not home at the time of
installation, we are always happy to come back at a time you are
available to finish up any necessary interior work. We
understand that since we generally give a block of days for the
installation rather than a set date and time, it is unrealistic for
you to wait around for us. Our reasoning for scheduling blocks
is due to the weather issues that commonly come up during the
fall/winter months that easily and often play with our schedule.
Do we need to hire an
electrician?
In most cases, no... there are generally enough outlets and circuits
available to handle the displays. If your display is large, or
you have an older home, occasionally, an electrician will need to be
called. In these circumstances, we will work with you and
either bring in an electrician or use one that you would prefer.
How long does the installation take?
This depends greatly on your specific design - the
number of lights, the type of lights, where they are installed,
additional decor, etc. Installations generally range from 3
hours up to multiple days.
How much does your service cost?
This depends greatly on your property and your desired display.
We offer a number of Package Deals (check out our
Design Program
page) for those looking for something basic and tasteful - the
prices are listed on the website and range to fit any budget.
We also offer our Custom Design program if you are looking for
something larger or more extravagant. Lastly, we also have an
Install Only program if you have your own lights and a Product
Only program if you would like to install the product yourselves.
Each of these programs vary greatly in price dependent on your
specific needs. Contact us by phone or email to schedule an
appointment and receive a free estimate.
What is your payment policy? How much deposit is required?
Our general policy is that we require a 50%
deposit upon signing a contract and getting scheduled and the
remaining 50% is due once your lights have been installed. At
times through out the year, we offer different promotional payment
policies as well. We are also always willing to work with our
clients to come up with a policy that works best for them if
necessary.
Labor only jobs are due within 5 days of completion (of set up and
tear down), and Product only jobs require an upfront deposit of 80%.
How do you calculate
your estimates?
There are a large number of factors that are calculated into each
estimate. We have a set price for each item that includes
product (rental or purchase), taxes, installation labor, removal
labor, free storage through the year, etc. At times, issues
such as height, location, slope, electric constraints, etc. play a
part in adjustments made to our base pricing.
Do you offer early installation discounts?
Yes! Please contact us early in the year to
take advantage of our many promotional discounts.
Do you offer early payment discounts?
Yes! If you sign a contract early in the
year, we offer multiple discounts for early deposits, and even
higher discounts for early payment in full!
Do you offer repeat customer discounts?
All of our packages and custom designs include a
25% discount for the next 3 years on the same design in the
following years. If you purchase the lights, you will receive
a 50% discount on subsequent years for installation.
All of our pricing reflects a 3% discount for
payments made by check or cash. We are happy to accept credit
card payments, but that discount will be removed from the balance
due.
