Harbor Landscape Company - Company Policies

Company Policies

Although we would love to be a company that was based on it's good word and complete work after only a hand shake, it just doesn't seam possible in these times. Each one of our policies has been derived from a learning experience from the past where we were essentially taken advantage of. Please don't be concerned with severity of some of the items listed below, we're just trying to cover our clients, our employees, and ourselves.

Pricing Policy

The objective of our company is to provide the best service possible, that is tailored directly to each clients needs and desires. We also hope to be a "one-stop-shop" for each of our clients, providing all services that you could possibly need with relation to your property.
We do not strive to be the least expensive, but as explained above, the best. Although, it seams in these times that everyone is price shopping, so in response, we will always be willing to negotiate quotes given. Please let us know if you have found another company to do the same work for a lower price... if you present their estimate to us, we will do our best to come close to their offer.

Billing Policy

Billing is performed on a monthly basis for all maintenance work performed. On a small occasion, in instances of low work months, two months may be combined into one (ie- if we only get two snow falls during one month, two months will likely be combined).

Invoices will be sent out by the 2nd of the month, and payment is due by the 15th.
If payment is not received by the 18-20th, a curtsey phone call or email will be sent.
Unpaid invoices will incur a late fee if not received by the 30th of the month.

Payment Policy

It is our company policy to not accept checks in the field for any maintenance service performed. Please do not give any form of payment to employees - both for your safety and theirs. All work will be invoiced, and payments can be made by mail or online for the balance due.

The only exception to this matter is large Landscaping jobs. Once your job is scheduled and underway, you will be asked to schedule a final walk-through of your property once the job is completed. You will be required to make the final payment for the work performed at that walkthrough. If there are any items left open, you may hold 10% of the final payment that shall be paid upon completion of the open items. Only Senior Managers will perform the walkthroughs and payments should be given to no one other than them.

Late Fee Policy

For all maintenance balance 30 days past due and all landscape balances 5 days past due, a late fee of 18% APR (minimum of $5.50) will be charged on a monthly basis.

Once a balance becomes over 90 days past due:
1. amount will be sent to a collection agency and client's credit score will become negatively impacted, and/or
2. judgment will be filed and client will be summonsed to appear in small claims court, and/or
3. lien will be placed on clients property equal to the value owed to Harbor Landscape Company.

Satisfaction Guarantee Policy

Satisfaction is Always Guaranteed...

Our first priority is to make our clients happy. PLEASE notify us as soon as possible if any service that we have performed is below your standards of expectation. We appreciate feedback of any type, and we are happy to put forth any extra effort to ensure our clients are Thrilled with our services!

We must be notified of dissatisfaction in writing (mail or email) within one week of service provided or project completion date. If we are not properly notified, balance will still remain due, and no discounts will be given.
Failure to send payment is not considered a notification of dissatisfaction.

Tree & Plant Guarantee Policy

Plants & Trees are guaranteed for 1 year beyond their planted date. Guarantee does not include abuse, neglect, extreme whether conditions, or any other "Acts of God". All vegetation must be cared for in accordance to our care sheets located on the website.

Maintenance Policy

We will attempt to maintain your property on the same day of the week, although occasionally, due to weather or job scheduling, this may not be possible. Please notify us if you require to be contacted if your maintenance day will change.

Please attempt to remove any dog droppings from your yard prior to your service date. If piles remain in the yard, please be aware that we will mow around them as opposed to over them.

We will attempt to schedule your maintenance to optimize your property's needs. During the early months of the summer, and the late months of the fall, we will mow properties less often than contracted to help out with spring growth and the fall transfer to dormancy. If, at any point in time during the season you lawn does not need maintenance, please notify us by phone or email at least 1 day in advance that you do not want service performed. This prevents us from having to use judgment that could differ from a client's judgment in which we would skip maintaining a lawn that a client wants maintained.

Please note that if at any time we are unable to maintain your property due to access issues, excessive dog droppings, or any other circumstance within the client's control, your property will not be maintained and you will be charged 50% of your maintenance fee for that service. If you wish for the service to be completed at a later time, you can contact us to schedule a time.